EPIC FAQ

EPIC: Referral WQ Sorting
SA177 Referral Work queues and Rules: 12085 “SA177 RFL-AUTH ACTIVE DENTAL OUTGOING REFERRALS" Rule criteria: 1. Referrals » Service Area = Nobl...
Tue, 5 May, 2026 at 11:45 AM
EPIC: Refill Request coming after 4/1/2026 with Department: LCHC
From RxRequest Message Select Encounter Select More Select Change Enc Provider/Dept In Pop up Select Appropriate Provider for Change To Select Ap...
Mon, 11 May, 2026 at 3:22 PM
EPIC: Remote OCHIN EPIC Portal
You can reach the remote portal by: Type in https://remote.ochin.info/vpn/index.html into your browser Select Next  c. At this screen input your ...
Thu, 9 Jul, 2026 at 10:47 AM
EPIC: Reporting Workbench (RWB) Export Reports
In order to get access to retrieve reports that are exported from Reporting Workbench user will need to open a support ticket and ask for access to the Secu...
Mon, 25 Mar, 2024 at 9:39 AM
EPIC: Resource Appointment Checked in then Cancelled/No Show
Video Demo: Resource Appointment Checked in then Cancelled Close Visit.mp4  1) Have Site Manager, Medical Assistant, or Patient Access Complete the fol...
Wed, 10 Jun, 2026 at 11:20 AM
EPIC: Scanner not seeing the Acquisition pop-up
If you are only seeing this screen/pop-up: This is not an error; it simply indicates that Epic is launching the third-party scanning window. If you do...
Thu, 16 Jul, 2026 at 10:41 AM
EPIC: Schedule Status Column (Rooming)
The "status" on the schedule is set based on events that happen within the encounter (unless a user manually changes).  Here is information relat...
Tue, 31 Oct, 2023 at 10:58 AM
EPIC: Template Build for Dental Managers/Directors
EPIC Dental Clinician Template Builds Start with having your templates scheduled out in excel/word this will make it easier to build the schedule in the E...
Mon, 25 Mar, 2024 at 9:42 AM
EPIC: The Variety of Print Options
EPIC has a variety of different Print screens. Here are the different options.  *Local Hyperspace will allow you to use any Network Printer set up on yo...
Thu, 11 Jun, 2026 at 9:59 AM
EPIC: Time Zone Lock (read only)
If in EPIC you get a Time Zone Lock-Read Only on a patient. 1. Log out of EPIC 2. Close all browsers 3. Reboot (restart) your computer 4. Open a New bro...
Tue, 23 Sep, 2025 at 3:55 PM