EPIC FAQ

EPIC: Remote OCHIN EPIC Portal
You can reach the remote portal by 2 ways: Type in Ochin.org into your web browser In the upper right corner select Then select   OR Type in https...
Mon, 8 Jul, 2024 at 9:42 AM
EPIC: Reporting Workbench (RWB) Export Reports
In order to get access to retrieve reports that are exported from Reporting Workbench user will need to open a support ticket and ask for access to the Secu...
Mon, 25 Mar, 2024 at 9:39 AM
EPIC: Resource Appointment Checked in then Cancelled/No Show
1) Have Site Manager, Medical Assistant, or Patient Access Complete the following: Go to Appointment Desk  Look up patient Select Past Tab   Right Clic...
Thu, 26 Mar, 2026 at 9:00 AM
EPIC: Schedule Status Column (Rooming)
The "status" on the schedule is set based on events that happen within the encounter (unless a user manually changes).  Here is information relat...
Tue, 31 Oct, 2023 at 10:58 AM
EPIC: Template Build for Dental Managers/Directors
EPIC Dental Clinician Template Builds Start with having your templates scheduled out in excel/word this will make it easier to build the schedule in the E...
Mon, 25 Mar, 2024 at 9:42 AM
EPIC: The Variety of Print Options
EPIC has a variety of different Print screens. Here are the different options.  Order Transmittal: Orders: Labs, lab labels, Referrals, Medication are ...
Tue, 24 Sep, 2024 at 4:08 PM
EPIC: Time Zone Lock (read only)
If in EPIC you get a Time Zone Lock-Read Only on a patient. 1. Log out of EPIC 2. Close all browsers 3. Reboot (restart) your computer 4. Open a New bro...
Tue, 23 Sep, 2025 at 3:55 PM
EPIC: WinSCP OCHIN FTP 'Connection has been unexpectedly closed'
If user gets the following error message when logging into WinSCP OCHIN FTP Site you need to reset your remote.ochin.info password. This may happen every 90...
Tue, 27 Feb, 2024 at 9:08 AM
How do I open an Incognito/Private Broswer
Incognito on Chrome (Mac and PC)  Open Google Chrome. Select the three dot icon in the upper-right corner.  Select New Incognito window from the drop-do...
Mon, 7 Oct, 2024 at 3:26 PM
OCHIN MFA Microsoft Correlation ID Error
When users are setting up MFA or re-setting up MFA for OCHIN there is a Microsoft issue causing this error: "There was a problem processing your reques...
Thu, 5 Dec, 2024 at 12:38 PM