EPIC FAQ

EPIC: OCHIN MFA Account Creation
EHR Support Analyst will enroll all Noble staff members upon hire.  Staff Member will receive the following email from Webtools (CHECK YOUR JUNK/SPAM) ...
Mon, 10 Mar, 2025 at 4:20 PM
EPIC: OCHIN MFA Update Security Options
Reset Password: https://aka.ms/sspr  Update Security Options: aka.ms/mfasetup (Unfortunately, this option is down due to a Microsoft Issue at this time) ...
Mon, 9 Dec, 2024 at 12:32 PM
EPIC: Password Reset Link
The OCHIN Password Expiration email directs members to an OCHIN-branded Microsoft Self-Service Password Reset (SSPR) page at https://passwordreset.microsoft...
Wed, 18 Jun, 2025 at 2:16 PM
EPIC: Provider Transition Bulk Communication (Site Managers)
Departing Provider/Transition Provider Letter/MyChart Process NOTE: Open a Support Ticket with EHR to have the SA177 Provider Transition Letter updated for...
Wed, 7 May, 2025 at 1:37 PM
EPIC: Remote OCHIN EPIC Portal
You can reach the remote portal by 2 ways: Type in Ochin.org into your web browser In the upper right corner select Then select   OR Type in https...
Mon, 8 Jul, 2024 at 9:42 AM
EPIC: Reporting Workbench (RWB) Export Reports
In order to get access to retrieve reports that are exported from Reporting Workbench user will need to open a support ticket and ask for access to the Secu...
Mon, 25 Mar, 2024 at 9:39 AM
EPIC: Schedule Status Column (Rooming)
The "status" on the schedule is set based on events that happen within the encounter (unless a user manually changes).  Here is information relat...
Tue, 31 Oct, 2023 at 10:58 AM
EPIC: Template Build for Dental Managers/Directors
EPIC Dental Clinician Template Builds Start with having your templates scheduled out in excel/word this will make it easier to build the schedule in the E...
Mon, 25 Mar, 2024 at 9:42 AM
EPIC: The Variety of Print Options
EPIC has a variety of different Print screens. Here are the different options.  Order Transmittal: Orders: Labs, lab labels, Referrals, Medication are ...
Tue, 24 Sep, 2024 at 4:08 PM
EPIC: Time Zone Lock (read only)
If in EPIC you get a Time Zone Lock-Read Only on a patient. 1. Log out of EPIC 2. Close all browsers 3. Reboot (restart) your computer 4. Open a New bro...
Tue, 16 Jul, 2024 at 3:12 PM