EPIC FAQ

EPIC: LabCorp Orders
For any tests that are not loaded in your preference list, please direct your team to our test menu show below. They can type in the name of the test they a...
Wed, 5 Jun, 2024 at 10:52 AM
EPIC: Log-in to EPIC
On Site users (non-willow): Use Local Hyperspace Select PRD Hyperspace icon from your Desktop  Go to Step 1 to log in. Remote Users follow EPIC: Rem...
Thu, 11 Jun, 2026 at 9:50 AM
EPIC: MFA Forgot Password
If you forgot your password or need to reset your password for ELLA/REMOTE OCHIN/EPIC.  NOTE: EPIC locks after 5 invalid attempts for 2 hours, if you ha...
Tue, 26 May, 2026 at 10:31 AM
EPIC: MyChart Proxy Access Information
 See Attached PDF or click link: https://ella.ochin.org/ip/pluginfile.php/10944/mod_data/content/50867/MyChart%20Patient%20Proxy%20Access.pdf
Thu, 7 Aug, 2025 at 9:18 AM
EPIC: OCHIN MFA Account Creation
EHR Support Analyst will enroll all Noble staff members upon hire.  Staff Member will receive the following email from Webtools (CHECK YOUR JUNK/SPAM) ...
Mon, 13 Jul, 2026 at 11:53 AM
EPIC: OCHIN MFA Update Security Options
Reset Password: https://aka.ms/sspr  Update Security Options: aka.ms/mfasetup (Unfortunately, this option is down due to a Microsoft Issue at this time) ...
Mon, 9 Dec, 2024 at 12:32 PM
EPIC: OCHIN Password Expiration email
OCHIN will send Automatic emails that your OCHIN password is expiring.  This email is for any OCHIN EPIC system that uses the credentials @community-hea...
Tue, 27 Jan, 2026 at 9:36 AM
EPIC: Password Reset Link
The OCHIN Password Expiration email directs members to an OCHIN-branded Microsoft Self-Service Password Reset (SSPR) page at https://passwordreset.microsoft...
Tue, 26 Aug, 2025 at 10:33 AM
EPIC: PCP not in System
Request should state: Please add in to System for PCP-Care Team Option: Last Name: First Name: Specialty: Address (City, State Zip): Phone Number: Fa...
Tue, 28 Apr, 2026 at 1:25 PM
EPIC: Provider Transition Bulk Communication (Site Managers)
Departing Provider/Transition Provider Letter/MyChart Process NOTE: Open a Support Ticket with EHR to have the SA177 Provider Transition Letter updated for...
Thu, 11 Jun, 2026 at 9:58 AM