EPIC FAQ

EPIC: MFA Forgot Password
If you forgot your password or need to reset your password for ELLA/REMOTE OCHIN/EPIC.  (REPORT WRITERS: BUSINESS OBJECTS AND FINACIAL CUBES. MUST FOLLOW P...
Fri, 6 Feb, 2026 at 8:25 AM
EPIC: MyChart Proxy Access Information
 See Attached PDF or click link: https://ella.ochin.org/ip/pluginfile.php/10944/mod_data/content/50867/MyChart%20Patient%20Proxy%20Access.pdf
Thu, 7 Aug, 2025 at 9:18 AM
EPIC: OCHIN MFA Account Creation
EHR Support Analyst will enroll all Noble staff members upon hire.  Staff Member will receive the following email from Webtools (CHECK YOUR JUNK/SPAM) ...
Mon, 10 Mar, 2025 at 4:20 PM
EPIC: OCHIN MFA Update Security Options
Reset Password: https://aka.ms/sspr  Update Security Options: aka.ms/mfasetup (Unfortunately, this option is down due to a Microsoft Issue at this time) ...
Mon, 9 Dec, 2024 at 12:32 PM
EPIC: OCHIN Password Expiration email
OCHIN will send Automatic emails that your OCHIN password is expiring.  This email is for any OCHIN EPIC system that uses the credentials @community-hea...
Tue, 27 Jan, 2026 at 9:36 AM
EPIC: Password Reset Link
The OCHIN Password Expiration email directs members to an OCHIN-branded Microsoft Self-Service Password Reset (SSPR) page at https://passwordreset.microsoft...
Tue, 26 Aug, 2025 at 10:33 AM
EPIC: PCP not in System
Request should state: Please add in to System for PCP-Care Team Option: Last Name: First Name: Specialty: Address (City, State Zip): Phone Number: Fa...
Tue, 28 Apr, 2026 at 1:25 PM
EPIC: Provider Transition Bulk Communication (Site Managers)
Departing Provider/Transition Provider Letter/MyChart Process NOTE: Open a Support Ticket with EHR to have the SA177 Provider Transition Letter updated for...
Wed, 7 May, 2025 at 1:37 PM
EPIC: Referral WQ Sorting
SA177 Referral Work queues and Rules: 12085 “SA177 RFL-AUTH ACTIVE DENTAL OUTGOING REFERRALS" Rule criteria: 1. Referrals » Service Area = Nobl...
Tue, 5 May, 2026 at 11:45 AM
EPIC: Refill Request coming after 4/1/2026 with Department: LCHC
From RxRequest Message Select Encounter Select More Select Change Enc Provider/Dept In Pop up Select Appropriate Provider for Change To Select Ap...
Mon, 11 May, 2026 at 3:22 PM