Dentrix FAQ

Dentrix: Application has Stopped Working when opening Chart
Dentrix Enterprise Application has Stopped working Error message presents when trying to open a patient chart.  This is caused because there are too...
Tue, 29 Nov, 2022 at 11:17 AM
Dentrix: Change Password
After you have logged into Dentrix Select maintenance Select change my password   Enter old password Enter new password Confirm password Passwor...
Tue, 19 Apr, 2022 at 3:12 PM
Dentrix: Determine which Server you are on
From Remote desktop session choose. Then right click on “THIS PC” and choose Properties   Then it will show you which server you are on
Wed, 7 Dec, 2022 at 10:55 AM
Dentrix: eRX Provider not in Drop down or getting Expired Message
eRX Provider not in Drop down or getting Expired Message Log in to Dentrix Office Manager under appropriate Clinic Select Maintenance Select Pr...
Wed, 16 Nov, 2022 at 9:11 AM
Dentrix: Logging In
Double click on Login to RDS icon on your desktop   Log in using your windows (computer) username and password FHLC\firstname.lastname   If...
Tue, 19 Apr, 2022 at 3:12 PM
Dentrix: Logging Out and RDS Sign Out
When logging out of Dentrix make sure to close each module using File-Exit when available. Then sign out of RDS. From Each screen in Dentrix: To log o...
Mon, 21 Oct, 2024 at 12:18 PM
Dentrix: Patient Prescription Unsupported Prescription Form
Unsupported Prescription Form error message from Patient Prescription This is typically a workstation specific issue and needs to be done with the user ...
Wed, 16 Nov, 2022 at 8:59 AM
Dentrix: Reset Password (Admin)
The following Users can Reset Passwords in Dentrix: Dental Program Managers/Dental Practice Managers; Dental Supervisors; Scheduling Center Supervisor; Pati...
Thu, 21 Jul, 2022 at 8:47 AM
Dentrix: Unlock User (ADMIN)
The following Users can Reset Passwords in Dentrix: Dental Program Managers/Dental Practice Managers; Dental Supervisors; Scheduling Center Supervisor; Pati...
Thu, 29 Sep, 2022 at 9:50 AM
Dentrix: View Schedule
From Office Manager:  Select Appointments Your schedule will be blank.  Views that are shared with you will be available from the following: If...
Tue, 19 Apr, 2022 at 3:12 PM