Dentrix FAQ
If you encounter the “Your connection is not private” message when accessing the Dentrix RDS login page. 1. Click Advanced 2. Select Proceed to rdsweb....
Mon, 6 Jul, 2026 at 3:36 PM
Dentrix Enterprise Application has Stopped working Error message presents when trying to open a patient chart. This is caused because there are too...
Tue, 29 Nov, 2022 at 11:17 AM
After you have logged into Dentrix Select maintenance Select change my password Enter old password Enter new password Confirm password Passwor...
Tue, 19 Apr, 2022 at 3:12 PM
From Remote desktop session choose. Then right click on “THIS PC” and choose Properties Then it will show you which server you are on
Wed, 7 Dec, 2022 at 10:55 AM
eRX Provider not in Drop down or getting Expired Message Log in to Dentrix Office Manager under appropriate Clinic Select Maintenance Select Pr...
Wed, 16 Nov, 2022 at 9:11 AM
Double click on Login to RDS icon on your desktop Log in using your windows (computer) username and password Domain (FHLC)\(computer username): EX...
Fri, 19 Jun, 2026 at 10:35 AM
When logging out of Dentrix make sure to close each module using File-Exit when available. Then sign out of RDS. From Each screen in Dentrix: To log o...
Mon, 21 Oct, 2024 at 12:18 PM
Unsupported Prescription Form error message from Patient Prescription This is typically a workstation specific issue and needs to be done with the user ...
Wed, 16 Nov, 2022 at 8:59 AM
The following Users can Reset Passwords in Dentrix: Site Managers, Dental Program Managers/Dental Practice Managers; Dental Supervisors; Scheduling Center S...
Tue, 13 May, 2025 at 9:37 AM
The following Users can Reset Passwords in Dentrix: Dental Program Managers/Dental Practice Managers; Dental Supervisors; Scheduling Center Supervisor; Pati...
Thu, 29 Sep, 2022 at 9:50 AM